Privacy Policy

1. Who We Are

Showroom Ready Detailing is a mobile car detailing business based in Muncie, Indiana. We serve customers throughout Muncie, Anderson, New Castle, Yorktown, Marion, Winchester, and surrounding communities.

Business Name: Showroom Ready Detailing
Phone: (765) 227-5858
Email: contact@sr-detailing.com
Website: sr-detailing.com

2. Information We Collect

When you book an appointment or contact us, we may collect:

• Full name
• Mobile phone number
• Email address
• Service address (where we detail your vehicle)
• Vehicle information (make, model, year, color, license plate)
• Payment information (processed securely by Stripe — we do not store card numbers)
• Service preferences and special notes

3. How We Use Your Information

• To schedule, confirm, and manage your detailing appointment
• To send you appointment confirmation, reminder, and status SMS messages
• To process payment for services rendered
• To respond to inquiries and provide customer support
• To request a Google review after your service is completed
• To improve our services and website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS / Text Message Policy

4a. Consent to Receive SMS

By providing your mobile phone number and submitting a booking form on our website, you expressly consent to receive transactional and service-related SMS text messages from Showroom Ready Detailing. These messages are related to your appointment and include:

• Appointment confirmation
• Day-before appointment reminder
• Booking status updates (confirmed or cancelled)
• A review request after your service is completed

4b. Message Frequency

Message frequency varies. You will typically receive 2–4 SMS messages per appointment (confirmation, reminder, status update, and/or review request).

4c. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Showroom Ready Detailing is not responsible for any charges from your carrier.

4d. Opt-Out Keywords

You may opt out of SMS messages at any time by replying with any of the following keywords:

After opting out, you will receive one final confirmation message and no further SMS messages will be sent to your number. Note: opting out of SMS does not cancel your appointment.

4e. Opt-Back-In Keywords

If you have opted out and wish to receive SMS messages again, reply with any of the following keywords:

4f. Help Keyword

For help or information about our SMS program, reply with:

Replying HELP will return: "Showroom Ready Detailing: Reply STOP to cancel. Msg&Data rates may apply. For help call (765) 227-5858 or visit sr-detailing.com."

5. Third-Party Service Providers

We use the following trusted third-party providers to operate our business:

• Twilio — SMS delivery. Your phone number is transmitted to Twilio solely to send appointment-related messages.
• Stripe — Payment processing. Payment data is handled entirely by Stripe and is subject to Stripe's privacy policy. We never store your card information.

These providers are contractually required to protect your data and may not use it for their own marketing purposes.

6. Data Retention

We retain booking records (name, contact info, appointment details) for up to 3 years for business and tax record-keeping purposes. You may request deletion of your data at any time by contacting us.

7. Cookies

Our website uses session cookies solely for the purpose of maintaining a secure admin login session. We do not use tracking cookies or third-party advertising cookies.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of SMS communications at any time (see Section 4)

To exercise any of these rights, contact us at (765) 227-5858 or contact@sr-detailing.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Showroom Ready Detailing
Muncie, Indiana
Phone: (765) 227-5858
Email: contact@sr-detailing.com